First things first, remember the three C's: cool, calm, and conciliatory. Only when you're sure that this approach hasn't achieved the desired effect is it appropriate to ramp up your message. Don't go from 0 to 100 in a matter of moments. Work gradually. A quiet suggestion. A stronger assertion. Then (and only then) can you use the megaphone. Sounds sensible right? Who wouldn't listen to that? Well... someone who's emotionally invested in the result! Take a breath before you speak.
The Duchess of Cambridge
09 Jan 1982